Computer Support/Lab and Policies
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Contents |
Web Update Requests
Requests for updates of anything pertaining to website updates/additions can be submitted 2 ways:
- Sending an E-Mail with a subject of "WEB UPDATE" to plnthelp@msu.edu. This will automatically generate a ticket in our helpdesk system. The subject will help us to properly label the received ticket and categorize it appropriately for delegation.
- Browsing to infotech.prl.msu.edu and submitting a ticket directly into our helpdesk system with a message subject of "WEB UPDATE". Again this will help us to properly categorize the ticket for delegation.
PLEASE REMEMBER TO SPECIFY WHICH DEPARTMENT YOU BELONG TO WHENEVER SUBMITTING A TICKET TO HELPDESK.
Please, if applicable, attach the appropriate files to the email/ticket you submit to helpdesk. Be as specific as possible in what is to be done so that we can better resolve the issue!
Support Requests
Support Requests can be submitted 2 ways.
- Sending an E-Mail to plnthelp@msu.edu. This will automatically generate a ticket in our help desk system.
- Browsing to infotech.prl.msu.edu and submitting the ticket directly into our help desk system.
Please try and be as detailed as possible with your ticket as it will help us to better troubleshoot your issue.
Security Policy
Computer Software and Equipment Ordering Procedure
Computer Lab Usage Policy
Plant Biology Building Computer Facility: Plant Biology and PRL have a shared computer facility located in 137 Plant Biology. There is a wide array of software and computer equipment available for use by faculty, staff and students. The facility offers slide scanning equipment and printing, Mac and PC based software, color printing, digital cameras and other computer equipment. A key is required for entry into room 137. These keys have a $5.00 deposit and can be obtained from Jan McGowan in room 138.
